Shipping policy

Stonewell.live is committed to making the delivery process straightforward and transparent. This Shipping Policy explains our shipping charges, order processing practices, delivery considerations, and procedures for addressing shipping-related problems.

1. Shipping Charges

Stonewell.live provides:

FREE SHIPPING on orders of $10.00 or more.

For orders with a merchandise total of less than $10.00, a shipping fee of:

$5.99

will apply.

The applicable shipping charge will be displayed during checkout before the order is finalized.

2. Order Processing

After an order is submitted, we generally begin processing it as soon as reasonably practicable.

Processing may involve:

  • Payment verification;
  • Inventory confirmation;
  • Product preparation;
  • Packaging;
  • Address verification; and
  • Handover to the shipping carrier.

Orders may require additional processing time during holidays, promotional periods, inventory transitions, severe weather, or periods of unusually high order volume.

3. Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

Please carefully review:

  • Street number;
  • Street name;
  • Apartment or suite number;
  • City;
  • State;
  • ZIP Code; and
  • Recipient name.

If an order has not yet shipped, contact us promptly if an address correction is required.

Once a package has entered the carrier's network, our ability to change the destination may be limited.

4. Delivery Times

Delivery estimates may vary depending on:

  • Destination;
  • Carrier operations;
  • Product availability;
  • Order processing;
  • Weather;
  • Holidays;
  • Transportation conditions; and
  • Other circumstances outside our direct control.

Any delivery estimate displayed on the website is an estimate rather than an unconditional guarantee unless expressly stated otherwise.

5. Tracking

When tracking information is available, it may be provided to the customer through the email address associated with the order.

Tracking information is supplied by the applicable carrier and may not update immediately after a package enters transit.

6. Delayed Shipments

If a shipment is delayed, customers should first review the latest carrier tracking information.

If the package remains delayed beyond a reasonable period, contact:

[email protected]

We will review the available information and determine whether additional assistance, a carrier inquiry, replacement, or another resolution is appropriate.

7. Lost Packages

If tracking indicates that a package has been delivered but the customer cannot locate it, customers should first check:

  • Doorsteps;
  • Mailrooms;
  • Package lockers;
  • Building reception areas;
  • Household members;
  • Neighbors; and
  • Carrier delivery photographs or notes, when available.

If the package remains missing, contact us so that we can review the order and available shipping information.

8. Damaged Packages

Customers should inspect packages as soon as reasonably practicable after delivery.

If a package appears damaged, photographs of the exterior packaging and affected products may help us evaluate a shipping claim.

Please contact us promptly at [email protected].

9. Incorrect or Missing Items

If an order contains the wrong item or an expected item is missing, contact us with:

  • Order number;
  • Customer name;
  • Description of the problem; and
  • Photographs when useful.

We will review the order and determine an appropriate resolution.

10. International Shipping

Unless specifically stated otherwise at checkout, this Shipping Policy is primarily designed for orders shipped within the United States.

International orders, where offered, may be subject to additional delivery conditions, taxes, duties, customs requirements, or carrier restrictions.

11. Shipping Information and Consumer Transparency

New York consumer guidance encourages online shoppers to review shipping, handling, return, and refund policies before purchasing.

Stonewell.live therefore seeks to present applicable shipping charges before checkout so customers can review the expected shipping cost before submitting an order.

12. Shipping Policy Changes

We may modify this Shipping Policy to reflect changes in carriers, shipping methods, costs, business operations, or legal requirements.

The current version published on Stonewell.live will apply to orders placed after its effective date, subject to applicable law.

13. Contact

Shipping questions may be directed to:

RF Catalytic Capital, Inc.
420 5th Ave
New York City, NY 10018
United States

Contact: VANESSA KAY SEAGRAVES