Terms of service

Welcome to Stonewell.live. These Terms of Service ("Terms") govern your access to and use of the Stonewell.live website and your purchase of bathroom supplies offered through the website.

By accessing, browsing, or purchasing from Stonewell.live, you agree to these Terms.

1. Business Information

Stonewell.live is operated by:

RF Catalytic Capital, Inc.
420 5th Ave
New York City, NY 10018
United States

Contact Person: VANESSA KAY SEAGRAVES
Email: [email protected]

2. Website Use

You agree to use Stonewell.live only for lawful purposes.

You may not:

  • Use the website for fraudulent activities;
  • Attempt to interfere with website security;
  • Introduce malicious code;
  • Attempt unauthorized access;
  • Copy or exploit website content for unlawful commercial purposes;
  • Misrepresent your identity;
  • Place fraudulent orders; or
  • Use the website in a manner that could damage or disrupt its operation.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, measurements, images, specifications, and other information.

However, minor differences may occur because of:

  • Screen settings;
  • Lighting;
  • Manufacturing variations;
  • Packaging changes;
  • Supplier updates; or
  • Other circumstances beyond our reasonable control.

Where an exact measurement or specification is important to installation or use, customers should review the applicable product information before ordering.

4. Product Availability

Product availability may change without notice.

We may limit quantities, discontinue products, correct listing errors, or cancel orders when necessary.

If we cancel an order after payment has been received, we will provide an appropriate refund for the canceled portion of the transaction.

5. Prices

Prices displayed on Stonewell.live are subject to change.

The price generally applicable to an order is the price presented during checkout, subject to correction of obvious pricing or technical errors.

Taxes, where applicable, may be calculated based on the destination, transaction, and applicable law.

6. Orders

Submitting an order constitutes a request to purchase.

An order confirmation does not necessarily mean that Stonewell.live has accepted every aspect of the order if an error, fraud concern, inventory issue, or other legitimate problem is subsequently identified.

We may contact you to verify information when reasonably necessary.

7. Payment

Orders must be paid using an accepted payment method.

Payment processing may be handled through third-party payment providers. Customers agree to provide accurate billing and payment information.

We are not responsible for independent processing delays caused by banks or payment processors.

8. Shipping

Stonewell.live currently offers free shipping subject to the following rule:

Orders of $10.00 or more qualify for free shipping. Orders below $10.00 are charged a $5.99 shipping fee.

Additional shipping information is provided in our Shipping Policy.

9. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

That policy forms part of these Terms and should be reviewed before completing a purchase.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information;
  • Reviewing orders before submitting them;
  • Using products according to applicable instructions;
  • Ensuring products are suitable for the intended use;
  • Inspecting merchandise after delivery; and
  • Contacting us promptly when a problem occurs.

For bathroom supplies requiring installation, customers are responsible for ensuring that installation conditions are appropriate and that applicable manufacturer instructions are followed.

11. Intellectual Property

Unless otherwise stated, content displayed on Stonewell.live, including:

  • Text;
  • Graphics;
  • Logos;
  • Product descriptions;
  • Website design;
  • Photographs;
  • Layout;
  • Icons; and
  • Other original materials

may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or commercially exploit protected website content without appropriate authorization.

12. Third-Party Services

Certain website functions may depend on third-party providers.

These providers may include payment processors, hosting providers, analytics services, shipping services, and other technical partners.

Third-party services may be subject to their own terms and policies.

13. Disclaimer

To the extent permitted by applicable law, Stonewell.live provides website content and services on an "as available" basis.

We do not guarantee that:

  • The website will always be uninterrupted;
  • Every product will always be available;
  • Every page will always be error-free; or
  • Website functionality will remain unchanged.

Nothing in these Terms is intended to exclude warranties or rights that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Stonewell.live and RF Catalytic Capital, Inc. will not be responsible for indirect, incidental, special, consequential, or similar damages arising from website use or a transaction, except where such limitation is prohibited by law.

Nothing in this provision limits liability that cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by law, you agree to be responsible for claims arising from your unlawful use of the website, violation of these Terms, or misuse of products.

This provision does not require you to indemnify the Company for matters caused by the Company's own unlawful conduct where such indemnification would be prohibited by law.

16. Governing Law

These Terms shall be interpreted in accordance with the laws of the State of New York, without regard to conflict-of-law principles to the extent such principles may be lawfully excluded.

Applicable federal law may also apply.

17. Dispute Resolution

Before initiating formal proceedings, the parties are encouraged to contact each other and attempt to resolve the dispute informally.

Nothing in this provision prevents a consumer from exercising rights or pursuing remedies that cannot lawfully be waived under applicable law.

18. Changes to These Terms

We may revise these Terms when necessary.

The updated Terms will be posted on Stonewell.live with an updated effective date.

Continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

20. Contact

Questions concerning these Terms may be directed to:

RF Catalytic Capital, Inc.
420 5th Ave
New York City, NY 10018
United States

VANESSA KAY SEAGRAVES
[email protected]